Patient Portal

A Patient Pay Portal That Makes Bill Pay Effortless

Payment is painless with an intuitive patient portal. Boost collections by delivering a patient-first financial experience.

A payment experience patients expect

Simplify patient billing with a secure portal for bill pay, statements, and real-time support

Accelerate collections with easy access to the portal

Patients gain access to the secure, HIPAA-compliant portal using only their birthday – no username or password required.

Accommodate all patients with simple, flexible payment options

Accept credit card, Apple Pay, and ACH transfers or provide the option to set up a payment plan directly through the portal.

Answer questions quickly with access to digital support channels

Resolve issues and clarify confusion at the point of payment with live chat and offer secure email communication after business hours.

Patient Payment Portal

A modern payments experience

For patients, Inbox Health is their all-in-one bill pay application.

Patients access the portal any time, anywhere. Around-the-clock access allows practices to accept payments after business hours, boosting collection speeds while simultaneously elevating the patient financial experience.

Add your practice logo and custom messaging to statements and offer clear patient responsibility and insurance coverage breakdowns that are easy to read on any device.

Improve the checkout experience for existing patients with the ability to save credit card information for future visits.

How it works:

• Patients receive a link to view their statement by email or text message. A personalized QR code to access the portal is included on paper statements.
• Patients have the option to pay immediately or view statement details. To pay immediately (only amount owed is displayed), no login credentials are required. To access the portal and view statement details, patients enter their date of birth. Simple and secure entry removes barriers to payment.
• Patients review easy-to-understand statements. If questions arise, real-time support is offered through live chat, text, or email.
• Payment is easy with credit card, Apple Pay, and ACH transfer. Payment plans are also offered for patients who need to pay over time.

Your questions about Inbox Health's Patient Payment Portal, answered

• What is a patient payment portal?

A patient payment portal is a secure, online platform that allows patients to view their medical bills, make payments, and manage their billing accounts at any time — without needing to call the practice or visit in person. Inbox Health’s patient payment portal requires only a date of birth to access, removing the friction of usernames and passwords so patients can pay quickly and conveniently.

• How do patients log in to the Inbox Health patient portal?

There is no traditional login required. Patients access the Inbox Health patient portal using only their date of birth, making entry simple and secure. To pay immediately, patients don’t even need to enter their date of birth — just the amount owed is displayed and they can proceed directly to payment.

• Is the Inbox Health patient portal HIPAA-compliant?

Yes. The Inbox Health patient portal is fully HIPAA-compliant and uses industry-standard encryption to protect all patient health and financial information. Patients can view statements, communicate with billing teams, and make payments with confidence that their data is secure.

• What payment methods does the patient payment portal accept?

Patients can establish a payment plan directly within the patient portal without needing to contact the practice. This reduces inbound call volume for billing teams while giving patients the flexibility they need to manage their healthcare costs. Payment plans available to patients can be customized to practices allowed parameters.

• Does the patient portal integrate with my existing EHR or practice management system?

Inbox Health integrates with leading EHR and practice management systems, so billing teams can get up and running without disrupting existing workflows.