A superior patient payment experience platform

Grow your business with an intuitive workflow that treats patients as individuals, while maximizing opportunities for automation and efficiency.

Deliver transparent billing statements that build trust

Our patient-friendly statements are clear, branded for each practice, and offer convenient web and mobile access to make payments, ask questions, or learn about coverage. Patients can login to view their statement using just their birthdate, with no additional username or password to remember.

Resolve issues fast, with ease

Offer on-demand support via SMS and live chat features with smart response shortcuts and file sharing capabilities. Better still, the availability of these methods has been shown to reduce phone calls by over 90%.

Provide a modern payments experience for optimal results

Accept payment via credit card, digital wallet, ACH, phone, or check. Our intuitive online portal offers a simplified checkout across any device. Depending on the practice, patients can also choose to pay in full, or set up recurring payments to cover their balance.

"I love Inbox Health. My time can be focused on practice management rather than resolving billing issues or chasing patients for overdue payments."

Lon Tran, MBA, Practice Administrator
Denny Eye and Laser Center

Our Solutions

Patient Billing Communicate, automate, correct and collect
Automatically identify billable patients and engage them with the right message to drive faster payments with less effort.](/content/patient-billing/index.html)

Patient Payments Effortlessly accept payment
Make it easy and convenient for patients to settle unpaid balances](/content/patient-payments/index.html)

Patient Support Easily manage and resolve issues
Efficiently answer patient questions through our connected communication hub.](/content/patient-support/index.html)

FAQ's

• What is a patient payment experience platform?
  A patient payment experience platform is a technology solution that manages every aspect of how patients interact with their medical bills. It combines automated billing cycles, digital and paper statements, multiple payment options, and billing support channels into one unified system. Inbox Health’s patient billing experience platform approaches the billing experience as an extension of patient care and prioritizes transparency, convenience, and communication.

• How does improving the patient financial experience increase collections?
  Patients pay their medical bills faster when they are transparent and easy to understand. Confusing statements and limited payment options lead to delayed or missed payments. A better experience is accessible and delivered digitally, clearly explains charges, and offers fast support, empathetic when questions arise. Practices using a patient-first billing approach see a 20% increase in patient billing revenue and 5x boost in collection speeds.

• Is the Inbox Health platform HIPAA compliant?
  Yes. Inbox Health maintains full HIPAA compliance, providing a secure environment to process, maintain, and store protected health information. The platform also holds PCI compliance for credit card handling, SOC 2 certification for data security, and meets NIST Publication 800-53 standards. Two-factor authentication adds an additional layer of protection for user accounts.

• Can patients set up payment plans on the platform?
  Yes. Patients can enroll in payment plans directly through the Inbox Health portal based on parameters set by the practice. Billing teams control eligibility criteria, when payment plans are offered during the billing cycle, and the timeframe for paying the balance in full. Patients also have the ability to pay over time using Klarna/Affirm. This flexibility helps practices collect revenue while reducing financial stress for patients who need to pay over time.