Patient Billing Support
Fast, empathetic patient support 24/7
Free up your staff by offloading billing inquiries. Inbox Health’s PBS Connect service is enhanced by AI to answer the most common billing inquiries around the clock so you have more time in your day to focus on revenue- driving tasks, patient care, and complex insurance claims.
Provide enhanced patient support while spending less time on billing-related inquiries
Offer support the way your patients want it
Patients get their questions answered through their preferred communication channel – live chat, text, email, or phone call – with support from an AI agent available after business hours.
Respond instantly to patient inquiries
Inbox Health's AI-powered agent responds instantly to patient inquiries and escalates to our bilingual support team (English and Spanish) when necessary or requested.
Reclaim time in your day
Refocus your staff's time with confidence that billing-related patient inquiries are handled efficiently and with empathy.
Patient Billing Support
Inbox Health offers fast, empathetic patient billing support via email, text, live chat, and phone, allowing your billing team to increase collections, streamline workflows, and improve patient satisfaction.
How it works
Inbox Health provides bilingual phone and digital support services, enhanced by AI
When patients have questions about their medical bills, Inbox Health’s has you covered. Patients get their questions answered instantly with a combination of AI and human agents. Each practice receives a dedicated phone number, which is prominently displayed on statements. Patients can also contact support via email at mybill@inboxhealth.com or by responding to any email or text message notification.
Average response times with Inbox Health Support
Live agent hours: 9am – 8pm EST | English and Spanish
AI assistant hours: 24/7 | 60 languages
Live chat
Answer rate: 100%
Response time: 30 seconds for 90% of inquiries
Text
Answer rate: 100%
Response time: Less than 1 minute
Answer rate: 100%
Response time: 4-6 hours
Phone
Answer rate: 90%
Response time: Less than one minute
Voicemails: Returned within 24 hours
Common questions Inbox Health’s patient billing support services answer:
- What is this bill for?
- Does this balance apply to my deductible, coinsurance, or copayment?
- Did you apply this balance against my secondary insurance?
- Why didn’t my insurance carrier cover the charges?
- Can I enroll in a payment plan?
We also resolved common patient disputes, including:
- I've already paid my bill.
- My provider agreed not to charge me.
- I never received these services.
If Inbox Health’s patient billing support team does not have the resources to answer an inquiry, one of our representatives forwards the inquiry to the biller’s operational team in an effort to provide a timely response for the patient.
This is done through a ticketing system directly in Inbox Health’s platform – the ticket is assigned to the biller, who receives a notification. Once the biller responds, Inbox Health follows up with the patient. Examples of information we do not have access to are to the patient’s diagnosis and explanation of benefits.
"Support was helpful, informative, compassionate, and took my best interest into account."
Patient
Patient at a Private Practice
Get started with Inbox Health Today
Inbox Health was built for medical billers. Click below and schedule a quick chat – let’s get to know each other.