Mailbox - Inbox Health
Mailbox
Mailbox is Inbox Health’s lockbox service designed for billing teams that uses technology to automate the work of opening, sorting, depositing, and posting mailed patient payments for you.
Process paper payments with the ease, speed, and convenience of digital correspondence.
Get paid faster
Mail is scanned and posted to your PM system as it is received. Without having to manually review and deposit your mail, you get paid the day a check arrives.
Automate patient payment posting
Patients’ checks are received, scanned, and automatically posted to your PM systems.
Consolidate and enhance reporting
Keep all patient billing activity in one place with Mailbox. See your digital and mailed patient payment data in a single snapshot – no logging into a separate third-party software or inputting payments manually.
How it Works
Automate 95% of paper patient payments
Mailbox automatically reviews incoming mail, and 95% of patient payments post automatically, deposit to your bank account, and apply to your practice management system(s).
Patient checks are received, scanned, posted to your various practice management systems and deposited automatically
By processing and posting your mailed payments accurately and quickly, your billing team will also benefit from:
- Fewer questions and phone calls from patients with Mailbox’s ability to send receipts automatically
- Fewer statements sent due to increased accuracy result in cost savings on paper and postage
- Reduced manual labor, improving the efficiency of your business
Inbox Health’s Mailbox vs. Traditional Lockbox
| Features | Mailbox | Lockbox |
|---|---|---|
| Scans mail | ||
| Automatically posts payments to your bank account | ||
| Access images to mail | ||
| Integrates with your PM system and workflow | ||
| Flags miscellaneous mail for your review | ||
| Designed for medical billing teams | ||
| Costs | Fixed Fee | Fixed fee + check processing, data storage, and banking fees |
In the News
Patient Payments Were Once a Back-Office Issue. Now They Shape the Revenue Cycle.
Healthcare Autopay and Card-on-File: A Complete Guide to Patient Billing Automation Built on Trust
Get started with Mailbox today
If you’re already an Inbox Health customer, simply reach out to your CSM to enable Mailbox on your account. New customer inquiries can click below and schedule a quick chat to tell us more about you.