Webinar

Modernizing Billing Support: AI, Trends, and the Patient Experience

Thursday, January 29th, 1pm EST

Fifty-six percent of patients are likely to switch providers after a poor billing experience. In today’s healthcare landscape, patient billing is confusing and overwhelming for both patients and providers.

Join Inbox Health for an insightful webinar Modernizing Billing Support: AI, Trends, and the Patient Experience. The presentation will be led by Inbox Health Director of Patient Billing Support Ann Taylor and will explore strategies to create a patient-first billing experience, boost revenue, improve your team’s efficiency, and how to thoughtfully adopt AI-powered technology. You’ll come away with:

• The role of AI and insights into emerging trends in patient billing communication
• Strategies to reduce patient confusion regarding deductibles and insurance coverage
• Action steps to create a consumer-friendly billing experience aligned with modern healthcare demands
• Techniques to combine technology and support with empathy to encourage prompt payment

Speaker

About Ann Taylor

Director of Patient Billing Support

Ann leads the billing support team at Inbox Health and oversees thousands of patient inquiries each year. With a background in the healthcare industry, she joined Inbox Health in 2019, bringing a patient-first approach and exceptional experience at every touchpoint.

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Quotes

John Gwin, CEO
The Auctus Group
"The traditional way of doing billing is not going to cut it anymore, from both a profitability and technology standpoint. The time to get ahead of the curve is now."

Diana El Masri, President
Elite Medical Billing
"I’ve never seen this much collection on patient balances."

Patient,
Dermatology Associates
"Compliments to the organization for having the clearest explanation of billing due, dates, components and bits that I have ever seen. Please communicate to the folks doing the hard work on the non-medical side."

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