Inbox Health + eClinicalWorks

Boost Patient Collection Revenue by 20% with Inbox Health and Healow

Utilizing automation, Inbox Health enhances the eClinicalWorks platform to provide a modern patient-first billing experience, leading to increased revenue, a boost in payment velocity, and improved patient satisfaction.

eClinicalWorks customers see a 60% increase in collection speeds in the first 60 days, and a 20% increase in overall patient collection revenue

Over 3,000 practices and 2 million patients trust Inbox Health. Here’s why:

• Increase revenue with automated billing cycles

Inbox Health automatically identifies patients ready to receive a bill in eClinicalWorks and reaches them on the right channel, at the right time, with the right message.

• Access insights that drive business decisions

Detailed reporting on patient demographics, billing cycles, past due collection review, month-end review, payment velocity, and collection rates influence business decisions that drive revenue.

• Boost payment speeds with clear statements

Patient-friendly statements arrive via email, text, or mail and are clear and branded for your practice. Statements clearly show the cost of service, what insurance paid, and what the patient owes.

• Modern payment methods increase collection rates

Patient payment portal is easy to access and navigate with a single click – no lengthy account number or password needed. Patients have the option to pay in full or set up payment plans to cover their balance.

How it works

Inbox Health provides bilingual phone and digital support services, enhanced by AI

When patients have questions about their medical bills, Inbox Health has you covered. Patients get their questions answered instantly with a combination of AI and human agents. Each practice receives a dedicated phone number, which is prominently displayed on statements. Patients can also contact support via email at mybill@inboxhealth.com or by responding to any email or text message notification.

Average response times with Inbox Health Support

Support hours: 9am – 8pm EST

Languages: English and Spanish

• Live chat

Answer rate: 100%
Wait time: 30 seconds for 90% of inquiries

• Text

Answer rate: 100%
Wait/response time: Less than 1 minute

• Email

Answer rate: 100%
Wait/response time: 4-6 business hours

• Phone

Answer rate: 90%
Wait/response time: Less than one minute
Voicemails: Returned within 24 hours