Case Study Archives - Inbox Health

Case Study

Eyecare Services Partners Exceeds Full-Year 2024 Collections in Just 8.5 Months with Inbox Health Partnership

Janna Mullaney, Chief Operating Officer of Eyecare Services Partners, a large ophthalmology and optometry practice group, recognized the shift toward an increase in patient financial responsibility in healthcare. Technology had arrived, and Eyecare Services Partners needed a solution to keep pace with changing patient expectations and the shift in revenue.
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How Urgent Care Centers Increased Cash Flow by 20%

Prior to using Inbox Health to manage patient A/R, ConvenientMD urgent care clinics relied on paper statements. At the time, patient bad debt was a cost of doing business. However, as costs to operate a business increase, the pressure to make sure the back end optimizes all areas of collections.
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Precise Practice Management Commits to Fully Digital Patient Billing

Erin Rockett, President of Precise Practice Management, views the patient billing portion of her business as an extension of the care received in a provider’s office. She prioritizes ensuring patients feel heard and understand their medical bills, which are driving reasons why she uses Inbox Health to support patient billing.
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Leader in Medical Diagnostics Sees Increase in Revenue and Streamlines Patient Collections With Inbox Health

Gemelli Biotech, a leader in diagnostics for GI diseases, prides itself on delivering an exceptional patient experience. In order to provide the highest level of service, the team recognized the correlation between customer satisfaction and a streamlined workflow for patient collections. With 90% of revenue coming from patient responsibility, Gemelli
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Monida Healthcare Billing Solutions Automates 90% of Patient A/R With Inbox Health

Patient A/R was the most labor intensive and time consuming money to collect for manager Brenda Kelly and her team at Monida Healthcare Billing Solutions. The reason: the entire process was manual, and while digital statements were a small part of the workflow, paper statements still made up the majority.
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Oasis Claim Management Solutions Sees 88% Improvement in Patient Collections with Adoption of Inbox Health

Michael Smith, CPA and CEO of Oasis Claim Management Solutions, did an analysis of his business in 2021 and determined that patient collections were an area that required attention. But where there is weakness there is opportunity, so he put a plan in motion to adopt the best solution to
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Accu-Med Billing Solutions: Leaning on Automation to Accelerate Business Growth

Accu-Med Billing Solutions has been experiencing steady growth since 2005. In early 2022, President Robyn Goldberg recognized that if she wanted to continue growing at the same rate, she would need to make changes to certain aspects of her operations. Patient A/R was an area where her team needed additional
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Practice Thrives With Automated Patient Billing

Advanced Physical Medicine needed a solution to manage the growing patient accounts receivables workload. Dr. Candice Pollack, owner of the practice, was confident Inbox Health had the tools in place to manage a high volume of claims. Inbox Health’s services were particularly attractive because patient statements are automatically sent after
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A Powerful Payment Solution for Mental Health Providers

Mid-Michigan Medical Management specializes in billing for mental health providers. When its patient statements vendor closed its doors in April 2022, President Mary Beth Houpt needed a solution – fast. She made the decision to use Inbox Health to assist with patient billing. The response has been overwhelmingly positive for
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Wayfinder RCM Embraces Technology to Improve Efficiency and Patient Experience

In 2018, Wayfinder RCM (previously Keystone Medical Management) was at a crossroads. The company was experiencing natural attrition in the department that would normally handle patient phone calls. Amy Koon, CEO of Wayfinder RCM , recalls exploring two options: stick with the same business model and rehire or try a
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The Auctus Group Drives Growth Through Technology

John Gwin, CEO of the Auctus Group, has always seen the value in using the right technologies to drive business growth. After watching his team repeatedly spend hours manually reviewing patient statements to filter out cosmetic and retail sales data points, he knew he needed to find a solution to
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Elite Medical Billing Case Study

Reputation is everything to Diana. This is why she goes the extra step on every bill to make sure every dollar is captured for her practices. When one of her clients realized dramatic patient collections from Elite’s automation and patient engagement improvements, she knew that it was important to offer
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Red House Case Study

Jeff is on a mission for his customers. He is laser-focused on providing his patients, doctors and practices with the best customer experience in the industry. Benchmarking his patient process with patientbillingscore.com allowed him to identify 4 key areas of improvement for a better patient experience. His journey led to a 20%
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Kay’s American Dream: Owning a Medical Billing Business

Kay Warner has a sense of calm as she wakes up every morning. She lives in the U.S. but her pace of life is leisurely, as if she were in Italy. She has the house of her dreams, a kind husband by her side, free time for leisure activities, and
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April Arzate of Sertus Medical Billing on the added Value of Mailbox, Automated Check Handling

For April and her team, with every mailed payment, there was correspondence that needed to be captured along with the checks and other paper payments. Posting was not done all in the same step prior to Mailbox; the team had to manually extract patient payments, separate them from the insurance
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Medical Billing Company Owner Katie Fergus Gains Time with Her Family

Katie longed for a more flexible schedule to be able to attend her kids’ school events and spend more quality time with her family. She also desired autonomy to make faster, more strategic business decisions. So, Katie decided to own her own medical billing business. Being a new owner of
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Meet Manik: A Growing Medical Biller

As an optimist, Manik Chawla likes to learn about trends, world events, and tools that can prepare him for unusual circumstances. When COVID-19 arrived, his philosophy was not only tested but rewarded. Sure, Manik still lived in the medical billing world where payments (at least from patients) didn't experience a
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Dottie Jackson Gains Back Confidence in Her Business

In recent years Dottie and her team were unable to continue serving their practices as well as they intended. As the CEO of Prestige, Dottie truly felt like her reputation was at risk. Due to the inefficiencies of Prestige’s current patient payment software, Dottie’s clients were unable to take full
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Leading Clinical Diagnostic Lab Improves Outpatient Experience With Better Patient Billing

Your Health Lab (YHL), a leading clinical diagnostic laboratory serving the state of Texas, was looking for ways to make medical bills, and the billing process, more transparent for patients and providers. They wanted a better way to engage patients following the diagnostics service and the subsequent adjudication process. YHL
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Increasing And Accelerating Patient Payments, Decrease Collection Costs

One of our practices had a large amount of aged receivables that we needed to collect on. With Inbox Health we were able to contact patients without wasting a lot of money on sending paper statements. While physical addresses change, patients tend to keep their email addresses and cell phone
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The Leader In Ophthalmology Billing Increases Collections With Improved Patient Engagement

Practice Management Resource Group (PMRG) is the leader in ophthalmic medical billing. Their leadership is built on a foundation of billing expertise that provides best practice applications and consultative advice to achieve optimal collections for all PMRG clients. They were looking for ways to increase collections for their practices through
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A Market-Leading Medical Biller Improves Patient Billing Across All Practices

Professional Billing Management Solutions (PBMS), a leader in medical billing for the last 30 years, was looking at ways to increase patient collections and to reduce their reimbursement cycle for all of their practices. They wanted to do this while reducing their own costs through automation. Inbox Health personalized their
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