## Insights & Observations

### Collecting unpaid patient balances: What top performers do differently
Collecting unpaid patient balances has always been tough, and with rising healthcare costs, high-deductible health plans, and changes in Medicaid coverage, today's medical practices are finding it harder than ever. In hospitals, 76% of patient balances…

[Read More](https://blog.inboxhealth.com/collecting-unpaid-patient-balances-what-top-performers-do-differently)

### Healthcare price transparency only works if patients understand rising healthcare costs
[Read More](https://blog.inboxhealth.com/healthcare-price-transparency-only-works-if-patients-understand-rising-healthcare-costs)

### Why patient confusion could be one of your biggest revenue cycle management bottlenecks (and what to do about it)
[Read More](https://blog.inboxhealth.com/why-patient-confusion-could-be-one-of-your-biggest-revenue-cycle-management-bottlenecks-and-what-to-do-about-it)

### Patient Driven Payment Plans

Times are hard. According to the U.S. Bureau of Labor Statistics, the current unemployment rate is...
[Read More](https://blog.inboxhealth.com/patient-driven-payment-plans)

### Inbox Health National Survey of medical billers reveals key challenges and investments resulting from the coronavirus pandemic

Findings show reduced patient collections at independent practices are posing a threat to medical...
[Read More](https://blog.inboxhealth.com/inbox-health-national-survey-of-medical-billers-reveals-key-challenges-and-investments-resulting-from-the-coronavirus-pandemic)

### Medical Billing's 'New Normal'

Anyone following the news knows that the medical community is hurting. Elective procedures were...
[Read More](https://blog.inboxhealth.com/medical-billings-new-normal)

### Remote payments during a time of social distancing

Many practice’s ability to accept payments has been disrupted. Most methods of accepting payments...
[Read More](https://blog.inboxhealth.com/remote-payments-social-distancing)

### Mailbox Not Accepting Paper Bills At This Time

Medical billing is under attack. In just a few months, the coronavirus has changed the entire...
[Read More](https://blog.inboxhealth.com/mailbox-not-accepting-paper-bills-at-this-time)

### Feature Release To Help Billers Communicate During The Pandemic

Dr. Harvey Fineberg, chairman of a committee with the National Academy of Sciences wrote in a...
[Read More](https://blog.inboxhealth.com/mass-messaging-constant-updates)

### How The Healthcare Industry Should Emerge From The Coronavirus Quarantine

The healthcare industry is currently facing unprecedented disruption. Scarcities of staffing,...
[Read More](https://blog.inboxhealth.com/how-the-healthcare-industry-should-emerge-from-the-coronavirus-quarantine)

### Leading Clinical Diagnostic Lab Improves Outpatient Experience With Better Patient Billing
Your Health Lab (YHL), a leading clinical diagnostic laboratory serving the state of Texas, was...
[Read More](https://blog.inboxhealth.com/leading-clinical-diagnostic-lab-improves-outpatient-experience-with-better-patient-billing)

### Increasing And Accelerating Patient Payments, Decrease Collection Costs
One of our practices had a large amount of aged receivables that we needed to collect on. With...
[Read More](https://blog.inboxhealth.com/increasing-and-accelerating-patient-payments-decrease-collection-costs)