## Insights & Observations

### Collecting unpaid patient balances: What top performers do differently
Collecting unpaid patient balances has always been tough, and with rising healthcare costs, high-deductible health plans, and changes in Medicaid coverage, today's medical practices are finding it harder than ever. In hospitals, 76% of patient balances…

### Healthcare price transparency only works if patients understand rising healthcare costs

### Why patient confusion could be one of your biggest revenue cycle management bottlenecks (and what to do about it)

### Report: How COVID-19 Is Affecting Patient Payment Activity
Thanks to a recently published report by Inbox Health Labs, for the very first time medical billers...

### Inbox Health releases new integrated product, Mailbox, to digitally manage patient mail
Today, Inbox Health, the patient communication platform for medical billers, released a new...

### Introducing Mailbox: Seamless Mailed Payments
Since starting Inbox Health, we've facilitated more than one million digital payments on the web,...

### Is it safe to see my doctor?
One of the indirect health costs of the COVID-19 pandemic is that fear of infection has caused many...

### Medical Billers Discuss Strategies for Better Billing During COVID-19
Inbox Health recently hosted a webinar with some of the country’s leading medical billers to...

### COVID-19 Business Sentiment Survey Infographic
The coronavirus pandemic has acted as the catalyst for technological change within the medical...

### Who is adopting digital technology during the COVID-19 pandemic?
We live in chaotic times. At the beginning of this year if you wanted to book a visit to the doctor...

### Medical Billers Describe Significant Impact from COVID-19 Pandemic
It has been widely reported that independent medical practices across the United States are...