## Insights & Observations

### Collecting unpaid patient balances: What top performers do differently
Collecting unpaid patient balances has always been tough, and with rising healthcare costs, high-deductible health plans, and changes in Medicaid coverage, today's medical practices are finding it harder than ever. In hospitals, 76% of patient balances...

[Read More](https://blog.inboxhealth.com/collecting-unpaid-patient-balances-what-top-performers-do-differently)

### Healthcare price transparency only works if patients understand rising healthcare costs
[Read More](https://blog.inboxhealth.com/healthcare-price-transparency-only-works-if-patients-understand-rising-healthcare-costs)

### Why patient confusion could be one of your biggest revenue cycle management bottlenecks (and what to do about it)
[Read More](https://blog.inboxhealth.com/why-patient-confusion-could-be-one-of-your-biggest-revenue-cycle-management-bottlenecks-and-what-to-do-about-it)

### April Arzate of Sertus Medical Billing on the added Value of Mailbox, Automated Check Handling

For April and her team, with every mailed payment, there was correspondence that needed to be...

[Read More](https://blog.inboxhealth.com/april-arzate-of-sertus-medical-billing-on-the-added-value-of-mailbox-automated-check-handling)

### How Will the ACA Impact Medical Billers in 2021?

The Biden Administration recently announced a special three-month enrollment period for Affordable...

[Read More](https://blog.inboxhealth.com/how-will-the-aca-impact-medical-billers-in-2021)

### Do Patients Trust Medical Bills?

2021 continues with the trend of patients being increasingly responsible for medical bills, in...

[Read More](https://blog.inboxhealth.com/do-patients-trust-medical-bills)

### Medical Billing Company Owner Katie Fergus Gains Time with Her Family

Katie longed for a more flexible schedule to be able to attend her kids’ school events and spend...

[Read More](https://blog.inboxhealth.com/medical-billing-company-owner-katie-fergus-gains-time-with-her-family)

### Report: Boomers don't like opening the mail either

It is a common myth in the medical billing community that sending patient statements digitally is...

[Read More](https://blog.inboxhealth.com/boomers-dont-like-opening-the-mail-either)

### 5 Things We are Thankful for in 2020

There is a lot to be thankful for this year. Focusing on gratitude is a way for us to not only...

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### Meet Manik: A Growing Medical Biller

As an optimist, Manik Chawla likes to learn about trends, world events, and tools that can prepare...

[Read More](https://blog.inboxhealth.com/meet-manik-a-growing-medical-biller)

### What Can the Medical Billing Industry Expect from a Biden Administration?

While court battles - and two senate seat run-offs in Georgia to determine party control of the...

[Read More](https://blog.inboxhealth.com/what-can-the-medical-billing-industry-expect-from-a-biden-administration)

### Dottie Jackson Gains Back Confidence in Her Business

n recent years Dottie and her team were unable to continue serving their practices as well as they...

[Read More](https://blog.inboxhealth.com/dottie-jackson-gains-back-confidence-in-her-business)