Content Author

Lisa Eramo

Collecting unpaid patient balances: What top performers do differently

Collecting unpaid patient balances has always been tough, and with rising healthcare costs, high-deductible health plans, and changes in Medicaid coverage, today's medical practices are finding it harder than ever. In hospitals, 76% of patient balances…

Healthcare price transparency only works if patients understand rising healthcare costs

Providing patients with up-front price estimates not only helps medical practices comply with the federal regulatory requirements to reduce surprise…

Why patient confusion could be one of your biggest revenue cycle management bottlenecks (and what to do about it)

When you think of revenue cycle management bottlenecks, what’s the first thing that comes to mind?...

Why ‘delay’ is the silent partner in bad debt: Promoting timely responses to questions patients ask

Regardless of why patients reach out to your medical practice with questions, they’re all...

7 best patient collection strategies and techniques for 2026 (and beyond)

With open enrollment and healthcare deductible resets right around the corner, now is the time when...

How to improve the patient financial experience: Address these 8 reasons why patients do not pay their medical bills

If the patient financial experience and collections is a challenge in your medical practice today,...

Gaining a competitive advantage in healthcare: Seven simple tips to help medical practices succeed

Even as the number of hospital- and corporate-owned medical practices continues to grow, the U.S....

Balancing the use of AI in the patient billing process

Patient billing is a nuanced process that works most effectively when patients understand what they...

6 technologies your medical practice needs now to weather financial uncertainty

For medical practice administrators, investing in new healthcare technology during uncertain...