Automated Patient Billing Cycles | Inbox Health

Billing Cycles

Patient-first, automated medical billing cycles

Boost collection speeds, increase revenue, and improve operational efficiency by reaching patients on their preferred communication channel at the right time.


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Automated Billing Cycles

Inbox Health’s medical billing cycles are automated, dynamic, and intelligent. Boost collection speeds, increase revenue, and improve operational efficiency by reaching patients on their preferred communication channel at the right time with the right message.

No more manual statement reviews or time spent preparing batch billing.

Increase collection speeds by reaching patients on the right channel, at the right time, with the right message. Inbox Health’s data-based billing cycles adapt and automate follow-up communication based on how patients interact with previous paper, text, or email messages.

Communicate on modern channels at the right time.

Timing is critical when it comes to post-visit financial patient engagement – the sooner statements are sent, the faster balances are paid. Statements are triggered to send through patients preferred communication channels via SMS, email, or paper mail. Send timely payment reminders and improve patient engagement with clear and accessible communication.

Optimize your billing team’s time.

Automated follow-up communications allow your billing team to focus on patient care and complex insurance claims instead of spending time on the phone tracking down unpaid balances.

How it works:

Send statements via email, text, mail, or a combination of all three. Here is an example of a billing cycle starting with each communication channel:

Patient 1

Email Track
Day 1
Initial email
Day 7
Email reminder
Day 7
Paid

Patient 2

Text Track
Day 1
Initial Text
Day 2
Paper statement
Day 21
Reminder text
Day 21
Paid

Patient 3

Paper Track
Day 1
Paper Statement
Day 28
Paper Statement reminder
Day 30
Paid

Real results in the first 30 days:

Patient billing is personal. Let our recommended medical billing cycle get to work, or customize communications to meet your patients’ needs

Offer payment plans

At any point in the patient billing cycle, you have the option to offer a payment plan. Billing teams also have the ability to set parameters around payment plans, determining who is eligible, when it is offered in the billing cycle, and over what period of time until the bill must be paid in full.

For example, a billing team can offer a payment plan to a patient if the total balance is over $500, after he received two bills and logged into the system to view their balance, and set the outstanding balance to be paid within six months. An alternative example is billing teams can offer payment plans to all patients after their second bill.

Flag actions for review

Select criteria to flag a patient for review before a billing cycle begins. This is commonly used for specific insurance payers (Medicare/Medicaid), high balances, account types, service codes, and payment reason codes.

Customize your message

Inbox Health provides recommendations for your email, text, and paper messaging, but you also have the ability to edit as you see fit, down to the body copy, subject line, or emojis. You can even preview messages before you press send, so you’ll know exactly how messages appear to patients.

Turn On Automated Patient Payments With a Single Opt-In

Increase collections speeds and revenue and eliminate delays with auto-charge. Automatic payments allow patients to save a card on file and set up recurring payments through a secure, mobile-friendly interface, which encourages on-time collections.

Get started with Inbox Health today

Inbox Health was built for medical billers.

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