AI-Powered Patient Billing Support

Patients access fast, empathetic patient billing support 24/7 using AI-powered assistants to resolve issues and common inquiries.

Provide enhanced patient billing support automation while reducing staff workload

Offer 24/7 Support the Way Patients Want it

Patients access around-the-clock support with an AI assistant available on nights, weekends, and holidays.

Resolve Issues Faster

Inbox Health’s AI assistant instantly responds to all healthcare inquiries in seconds, enabling patients to get their questions answered, faster.

Free Up Staff Time

Refocus staff time by enabling an AI patient billing support assistant to answer the most common inquiries, so your team’s time is reserved for more complex issues.

• 100% of patient inquiries are answered in seconds
• 70% of patient questions are resolved without human interaction
• 95% patient satisfaction rate

Patient inquiry → AI assistant → Live assistant

How AI-Enhanced Patient Billing Support Works

Your AI agent is your fully customizable initial response for all patient billing inquiries. An AI-powered assistant responds instantly and analyzes the inquiry to determine the best mode of support. When escalation to a human agent is required or requested, a live assistant takes over, empowered with relevant details related to the patient.

AI assistant support is available 24/7 in 60 languages via live chat, text, email and phone.

Once a patient has made an inquiry, your AI assistant is empowered to:

• Send statements
• Respond to inquiries related to statement balance and date of service
• Confirm patient’s contact information and verifies date of birth
• Assist patients with how and where to make a payment
• Escalate to live assistant when patient asks or when question is beyond capabilities

Now your live agents spend time only on nuanced requests

• Utilize information collected by AI assistant to efficiently support patient
• Clarify billing confusion
• Manage disputes
• Communicate complex insurance information
• Share additional service details

Any worry or fear about quality using AI or non-human intervention was quickly dispelled. A 90% success rate with 100% superior and satisfactory sentiment is hard to argue with. We're doing more, with less, with excellence.

John Gwin, Chief Executive Officer
The Auctus Group

Common questions AI patient billing support assistant answers:

• What is this bill for?
• Why didn’t my insurance carrier cover the charges?
• Does this balance apply to my deductible, coinsurance, or copayment?
• Did you apply this balance against my secondary insurance?
• Can I enroll in a payment plan?

Why healthcare leaders trust Inbox Health's AI Assistant – Your questions about AI patient billing support services, answered

• Is the AI patient support assistant HIPAA compliant?

Yes, Inbox Health’s AI assistant support is HIPAA compliant and will never reveal PHI without validating the patient first.

• What customizations are available for the AI assistant?

Our assistant is trained with unique patient populations and is built for healthcare organizations, so it is ready to use on day one. However, you can customize the assistant even further, down to voice, tone, and responses to specific questions relevant to your patient population.

• Do I have access to the conversations the AI assistant has with patients?

Yes. All AI assistant conversations and actions are audited and visible within the Inbox Health application.

• How does the AI assistant impact my existing patient billing process?

The Inbox Health AI assistant is fully integrated into your patient billing processes and follows existing rules and specifications, including payment plan minimums and limits on how often a paper bill is sent.

• Does the AI assistant replace human support?

Best practices combine an AI assistant with a human agent. Think of an AI assistant as the first line of defense that can handle common patient inquiries, reserving more complex questions for human agents. The AI assistant collects information, then, when complex issues are escalated to human assistants, they are more efficient and equipped to respond with relevant details on hand. Inbox Health also offers patient billing support with live assistants that resolve 90% of patient billing inquiries without intervention from your team. Learn more here.

• What are the benefits of AI in patient billing support?

Offer 24/7 support the way patients want it, respond instantly to patient inquiries, and reclaim time in your day with AI patient billing support. Patients access around-the-clock support with an AI assistant available on nights, weekends, and holidays, and billing teams refocus staff time with confidence that billing-related patient inquiries are handled efficiently.

Inbox Health features

Everything you need from your medical billing software

Real-Time chat

Solve issues fast, in a HIPAA-compliant secure environment.

Checkout

Process payments at time of visit, onsite or remote.

Patient Portal

Secure, online access to messages, statements and more.

Mailbox

Integrate paper correspondence into your digital workflow.

IVR

Accept payments effortlessly over an automated phone system.

Analytics

Revenue tracking, reporting features, QA tools and Practice metrics.

Patient Statements

Increase patient collections with clear and concise statements.

Automated Billing Cycles

Reach patients on the right channel, at the right time, with the right message.

Patient Billing Support

Provide enhanced patient support via live chat, text, email, or phone call.

Biller Dashboard

Optimize your workflow with all the information you need to take action, in one place.